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Frequently Asked Questions

Are your sweaters for men or women?
What is the warmest garment?
What is the difference between New Zealand wool and wool from other countries?
What is Merino wool?
What is Worsted Wool?
What is a Fernmark?
How do I get my garment cleaned?
How do the sizes run?
Do you have any children's sizes?
After I order, how long till I can expect to receive my order?
Is my credit card information safe?
Is my personal information safe?
I do not want to use my credit card, how else can I pay?
Do you have some sort of mail order catalogue?
What color is that?
Do you have any other colors?
What are your Shipping and Handling costs?
Do you welcome inquires from other clothing manufacturers?
I have some questions that I don't see the answers for here. How do I contact you?

Are your sweaters for men or women?

We do have some sweaters that are designed specifically for women. All of the other sweaters are uni-sex, which can be worn by a man or woman.

What is the warmest garment?

Wool is a complex protein, which has evolved over millions of years to protect sheep in a variety of weather conditions. Over the centuries, nature has given us a hard-wearing, easy care and very warm fiber. All wool is very warm. The coiled structure of wool forms millions of tiny pockets, which trap warm air between them, creating the perfectly insulated environment. The warmest garments we offer are the Forest Fur line.

What is the difference between New Zealand wool and wool from other countries?

Internationally, New Zealand wool is recognized as some of the best to be had. New Zealand has less than 4 million people and close to 75 million sheep, so they know their sheep pretty well! Wools of New Zealand carry a unique brand, the Fernmark, to reinforce their dedication to quality and traditional values. To qualify, it must contain New Zealand wool and meet a very strict set of technical and performance standards for properties such as strength, color fastness, wash ability and level of workmanship.

What is Merino wool?

A very fine, soft wool from the merino sheep. Worsted merino yarn is excellent for knitted garments.

What is Worsted Wool?

A general term describing various fabrics woven from worsted yarns containing the longer fibers spun from combed wool. Usually refers to tightly woven, smooth, clear-finished cloth in a variety of twill or fancy weaves used in fine knitwear.

What is a Fernmark?

The black and white fern symbol representing Wools of New Zealand. Garments wearing this label have met stringent international specifications and contain a high proportion of wool grown in New Zealand. The Fernmark is a customer's assurance of quality, performance and style.


How do I get my garment cleaned?

Wool naturally repels dirt and holds its shape without wrinkling. Given a few easy to follow rules, cleaning is simple. All of our wool sweaters (even those with leather) can be machine washed on delicate cycle with approved wool wash detergent and warm water. The garment may be hand washed or dry cleaned if you prefer. ALWAYS dry flat naturally. DO NOT tumble dry.

How do the sizes run?

All of the sweaters run a little large. If you normally wear a large you may want to purchase a medium. The following is an International Sizing Chart:

Men's Sweaters S M L XL
New Zealand, Australia 84 87 90 93 96 99 102 105 108
Europe (inches) 44 46 48 49.5 51 52.5 54 55 57.5
UK (inches) 34 35 36 37 38 39 40 41 42 43 44 45 46
USA (inches) 34 35 36 37 38 39 40 41 42 43 44 45 46
Asia -
China, Japan, Taiwan, Korea (cm)
78-86 84-92 90-98 96-104
 
Women's Sweaters S M L XL
New Zealand, Australia 8 10 12 14 16 18 20
Europe (inches) 36 38 40 42 44 46 48
UK 8 10 12 14 16 18 20
USA 6 8 10 12 14 16 18
Asia -
China, Japan, Taiwan, Korea (cm)
72-80 79-87 86-94 93-101

Do you have any children's sizes?

Size extra small should fit a child.

After I order, how long till I can expect to receive my order?

All orders are processed the same day that they are received. Since all orders originate in New Zealand, 12,000 miles away, it does take a few days for them to arrive in the US and clear customs. You can anticipate receiving your order within 10-14 working days. All orders are sent via International Air and will transfer to the USPS once it reaches America. Tracking numbers are not included. All orders being shipped within NZ will be dispatched within 24 hours and sent via courier.

Is my credit card information safe?

We use a secure server, Pay Pal. To be sure of this, when you are done shopping you will be redirected to the secure server. If you look in the address box at the top of your screen it will read:  https:www.paypal.com. The "https://" stands for secure server.

Is my personal information safe?

At Kiwi Enterprises we believe that everyone receives too much junk mail. We will NEVER sell or disclose your personal information to any third parties, ever. As our customer, you are very important to us and we would not break that trust. If we have any sales or new products we may email previous customers to let them know of our news.

I do not want to use my credit card, how else can I pay?

If you prefer, you can email us directly exactly what you want to order and send us a check or money order payable for the total amount to Kiwi Enterprises, LLC

Do you have some sort of mail order catalogue?

No we do not have a catalogue. We are strictly an online store.

What color is that?

Everyone's computer monitor displays a slightly different color, so here is an idea of exactly what each color is:

Bark: Medium Brown
Charcoal: Dark Grey
Heather: Dusty Pink
Leaf: Green
Mocha: Dark Tan
Blue: Bright Blue
Ebony: Light Black
Pewter: Medium Grey

Do you have any other colors?

No, we offer colors that mirror the landscape: earthy browns, natural marls and whites, greens to reflect our farmlands and forests. Hues of natural tones, timeless in their appeal.

What are your Shipping and Handling costs?

Shipping and handling costs depend on the total price of your order. Prices are for any country in the world including NZ.

Order Total Shipping & Handling Cost
Up to $25 $5
Up to $50 $8.50
Up to $100 $15
Up to $200 $20
Up to $300 $25
Up to $400 $30
Up to $500 $35
Up to $600 $40
Up to $700 $45
Up to $800 $55
Up to $900 $60
Up to $1000 $70
Up to $1500 $80
Up to $2000 $125
Up to $2500 $150
Up to $3000 $200

Do you welcome inquires from other clothing manufacturers?

Thank you, but no, we are not interested in importing sweaters from any other country than New Zealand. That is why we are NewZealandWoolSweaters.com

I have some questions that I don't see the answers for here. How do I contact you?

You can email us at: janinejones@newzealandwoolsweaters.com.

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